What payment methods do you accept?
Currently we only accept PayPal. It is easy to use and you can pay with all major credit cards without an account. For Canadian buyers who do not wish to use their credit card online, we offer Interac E-Transfers. Please contact customer support either by email at firstname.lastname@example.org or by phone at 403-580-6426 to assist you in placing your order if you wish to use this payment method. We can also process Visa, Mastercard and American Express through telephone orders for customers who do not wish to use paypal. Just contact customer support and they will be happy to assist you. If you are a long distance customer, please email us your contact information and we will have someone call you to help process your order.
Do you offer gift packaging?
Each piece that leaves our studio is packaged in a gift bag or a gift box but at this time we do not offer wrapping services.
Where do you ship to?
At this time we ship only within Canada and the USA.
Can I ship my item to a PO Box?
Yes, we do offer shipping to PO Boxes within Canada and the United States.
What is your return policy?
We are dedicated to ensuring you receive a quality, handmade product that you will be able to love and enjoy for years to come. We hope that your purchase exceeds your expectations. However, if you are dissatisfied or there is a problem with your purchase, please email us at email@example.com and we will do our best to work with you to resolve the problem. Items may be returned for credit or exchange within 14 days of receiving the item. Please note that since each item is custom handmade to order, a 20% restocking fee will apply unless there is a fault on our end with the item. We can only accept returns that are in their brand new, unworn condition. For exchanges, return shipping fees will be billed to the customer at our cost.
How do I care for my jewelry?
We do not recommend water exposure to our leather items. Doing this will void any warranty that has not expired. You can apply a leather protecting spray to our leather items however doing so will void the warranty as it can cause the leather to darken. Please avoid exposing leather items to hairspray, cosmetics, water, swimming pools or body lotions as it can discolor or damage it. Keep your jewelry stored away from humidity or pollution. Pearls are especially sensitive and extra care and precaution should be taken. For the metal, we recommend using a microfiber cloth if necessary to clean your items. We do not recommend using a jewelry cleaner on our gold items as they can contain abrasives that can damage the finish. For our silver items, we offer polishing cloths that can be found in the extras section of the website.
What is your warranty?
We warranty all of our items from normal wear from a period of 90 days from receipt. If you have an issue, please contact customer service at firstname.lastname@example.org and we will make arrangements for you. This warranty does apply to our leather items but does not apply to leather items which have been exposed to water or extreme conditions.
What if I order the wrong size?
You may ship the item back to us for resizing or for exchange. Please note that we are only able to make leather items shorter and not longer. If you need an item to be shortened, there will be a fee associated with this as we are unable to reuse clasps once they have been adhered. The cost will vary depending on the style of the item. If you would like information about this service, please contact our customer support at email@example.com and they will be happy to assist you with any questions or concerns. If you have ordered an item that is too small, we will try to make suitable arrangements to have a replacement item made for you. In this case there will be a 20% restocking fee for the original item. We can only accept returns that are in their brand new, unworn condition.
Do you offer wholesale?
Yes, we welcome wholesale orders. If you are interested in carrying our line in your store or boutique, please contact us at firstname.lastname@example.org and we will be happy to assist you. There is a minimum order requirement for wholesale orders and we check each store to make sure it is a suitable match for our product.
What happens if I break my item?
We offer a 90 day guarantee on all products that are damaged as a result of regular wear. For pieces that require repair outside of this time, repair and shipping fees may apply, depending on the extent of the damage and the item in question. Please email your contact information along with a description of the problem to email@example.com and we will help guide you through the process.
Do I have to pay sales tax?
Yes, all Canadian orders will be subject to 5% GST and applicable PST.